Frequently asked questions

A phone with the Advanced Home app (iPhone or Android), an account with your email or mobile number and a Wi-Fi network with internet access; most products use 2.4 GHz networks (each product page says so). To view your cameras or control your devices away from home, your network must be connected to the internet.

It's free. Search for "Advanced Home" on the App Store or Google Play, or scan the app's QR code on your product's box or manual.

Plug in or turn on the product and open the app. Tap "+" (Add device), choose the product type or let the app detect it, enter the name and password of your 2.4 GHz Wi-Fi network and follow the on-screen instructions. On most cameras, the app will ask you to show the camera a QR code from your phone. Each product's manual, in the Support section, explains how to put it in pairing mode.

• Check that your network is 2.4 GHz: most products don't connect to 5 GHz networks. If your router combines both bands under the same name, split them or temporarily turn on only the 2.4 GHz band.
• Don't hide your network name, and use WPA2 security.
• Keep the product close to the router during setup.
• Type the password carefully: it's case-sensitive.
• If the process doesn't reach 100%, reset the product (see its manual for how) and add it again.

Remove the device from the app, reset it so it goes into pairing mode and add it again with the new network's details.

Yes. From the app you can share a device or your whole home with other people: each person downloads the app, creates their own account and you invite them from the sharing or home members section. That way everyone controls the devices from their own phone.

Most Advanced Home products work with Amazon Alexa and Google Home (each product page says so). First add the device in the Advanced Home app; then link your Advanced Home account in the Alexa or Google Home app and your devices will show up so you can control them with your voice. Your product's manual includes the steps.

Yes. In the app you can schedule on and off times, create scenes and automations: for example, have the entrance light turn on at a certain time or when a sensor detects motion.

Yes. Share the camera with your family from the app and each person can view it from their own phone.

Advanced Home cameras record to a microSD card (sold separately; the maximum capacity depends on the model and is listed on its product page). You can also subscribe to cloud storage from the app, on your camera's screen.

Check that the app is allowed to send notifications in your phone's settings, that alerts are turned on in the device's settings within the app, and that your phone isn't on "Do Not Disturb".

Check your network signal: move the camera closer to the router or use a Wi-Fi extender. If it doesn't improve, restart the camera. For good-quality video, plan on at least 1 Mbps of upload speed per camera.

In low light, the camera switches to infrared night vision, which looks black and white. Models with color night vision turn on their built-in light to show the image in color; depending on the model, you can adjust this in the app.

Advanced Home is sold exclusively at The Home Depot, in its stores and at homedepot.com.mx. Each product page has its direct link.

Message us on WhatsApp or email soporte@advancedhome.net with your product's model and your proof of purchase. We'll help you check the problem and, if applicable, process the warranty. Also check the warranty terms on your box and at the store where you bought it.

In the Support section of this site, by searching for the model (you'll find it on the box or on the product label, for example LC-1443).